Mpola Support
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Questions about borrowing, lending, payments, or your account? Send us a message or browse the answers below — our team reads and responds to every request.
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info@mpola.co
In-app help centre
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Frequently asked
Common questions
How do I apply for a loan on Mpola?
Create a borrower account, fill in your loan details (amount, duration, and loan type), upload your documents (National ID, payslip or bank statement, and proof of residence), and add two guarantors. Once your application is submitted, verified lenders review it and send you offers to compare.
How do I start lending on Mpola?
Mpola is for licensed lenders. Create a lender account and complete KYC verification — individuals provide a National ID, companies add business registration details. Once verified, you can browse pre-vetted borrower applications and make offers with your own rates.
How long does it take to get funded?
Lenders typically respond to applications within 48 hours. After you accept an offer, funds are disbursed from the lender's wallet to yours — usually within 24 hours.
How are borrowers verified?
Every borrower undergoes National ID verification, phone number confirmation, and document review. Each application also requires at least two guarantors who confirm via SMS before lenders can review it.
What happens if I can't repay on time?
Contact us before your due date — we work with lenders to find solutions. Late payments affect your credit standing on the platform and your guarantors may be contacted, so always reach out early.
How do I deposit to or withdraw from my wallet?
Wallets support Mobile Money (MTN and Airtel) and card deposits. Withdrawals go to Mobile Money or your bank account. Signed-in users can manage everything from the Wallet page in their dashboard.
Didn't find your answer? Send us a message and we'll help you directly.